Terms and Conditions
TL;DR: You contract through a written proposal and a services agreement; OnePeak implements and operates your Digital Employees 24/7 and connects the channels; you pay an initial implementation and a monthly fee, and cancellation and refunds are those set out in that agreement.
OnePeak is a product/service operated by ONEPEAK AI LLC, a limited liability company organized in FL, United States. OnePeak is the trade name; ONEPEAK AI LLC is the legal entity responsible for the service. In this document, any reference to "OnePeak", "we" or "the Platform" is understood as a reference to ONEPEAK AI LLC.
By accessing and using OnePeak (the "Platform") you agree to the terms described in this document. If you do not agree with any of them, do not use the service.
1. Definitions
"Client" is the natural or legal person who contracts the service. "Agent" is the conversational AI instance provisioned for the Client. "End users" are the people who converse with an Agent through a channel.
2. Service
OnePeak implements and operates Digital Employees: conversational AI agents configured for each Client according to the accepted proposal. The channels are your website, your WhatsApp (using the business’s own number), your Instagram direct messages, your email, voice and phone calls; the OnePeak team connects each channel during the rollout, and you supervise them from your portal. We work toward an internal goal of high availability with permanent monitoring; unless the agreement says otherwise, the service does not include a contractual SLA with compensation.
3. Payments and cancellation
Engagement. The engagement is formalized through a written proposal and a services agreement; there is no free trial and no purchase on the website. The scope, the initial implementation, the monthly fee and the cancellation and refund terms are those set out in that agreement. The monthly fee is invoiced as agreed there, and a period already invoiced remains active until it ends.
Accounts contracted on the website before October 15, 2026. They keep the plan they contracted and their Stripe billing, under the terms in force when they signed up, until they move to a services agreement.
4. Client Data
Documents, conversations and End-user data belong to the Client. OnePeak processes them exclusively to deliver the service and deletes them on request within a maximum of 30 days. See the Privacy Policy for details.
5. Acceptable use
- Do not use OnePeak for spam, phishing or illegal activities.
- Do not attempt to manipulate the model into generating prohibited content.
- Do not resell the service without prior agreement.
6. Limitation of liability
OnePeak does not guarantee that Agents will respond correctly 100% of the time. Critical decisions (legal, financial, medical) must be validated by humans. OnePeak's maximum liability is limited to the amount paid by the Client over the last 12 months.
7. Modifications
We may update these terms. If the changes are material, we will notify you by email 30 days in advance.
8. Contact
Questions: info@onepeak.ai.
Responsible legal entity: ONEPEAK AI LLC · Miami, FL, US · OnePeak is its product/brand.
Where to go next
The rest of what explains what we do with your information:
- Privacy policy — What we store and why.
- Cookies — What is kept in your browser.
- Delete your data — How to have everything erased.
- FAQ — The most common questions.
- Contact — Talk to a person.