FREQUENT QUESTIONS
What people ask before deciding
The questions we get the most before someone signs up, answered straight. If yours isn't here, write to us: a person replies.
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Does OnePeak only build chat employees?
No. What you hire is a Digital Employee you define in your own words, and it works wherever you say: your website, your WhatsApp or your email. There it answers, quotes, books and charges with your catalog and your prices, reminds you of what matters and sends you reports. With voice turned on it replies with audio, and if you want it to answer the phone, our team turns that on.
When does my Digital Employee go live?
It is born in minutes, once you hire it. AVA (our assistant) asks you seven short questions in a conversation of about 10 minutes: your business, your website and, in your own words, what you want it to do. With that your Digital Employee is born and reads your site and your documents. Our team adds it to your website and links your WhatsApp and your email, on the timeline set in writing in the proposal. Then you fine-tune it by chatting with it.
How is it paid and cancelled?
It is quoted to fit: an initial implementation plus a monthly fee, depending on the package, the channels and the volume. The terms are set out in writing in the proposal and the contract.
What happens with my customers' data?
Stored encrypted on managed cloud infrastructure, with data isolation between clients (each client only accesses their own). We never share, sell or use them to train public models. If you cancel and request deletion, we wipe them within 30 days.
Does it work in multiple languages?
Yes. Your digital employee detects each customer's language and replies in their language, whichever it is — no setup needed.
Does it connect to my store or my CRM?
With these, yes, today: Shopify, WooCommerce, HubSpot, Odoo and Clientify. Our team connects the account once, as part of the implementation, and your catalog, your prices and your stock update themselves, with no files to upload. If your system isn't on the list but can publish its data at a web address (a published spreadsheet, an export), that works too. And in Clientify, every new lead is created as a contact in your account.
What if my Digital Employee replies with something wrong?
Your portal logs every conversation. Mark a reply as “bad” with one click: it is logged so we can review it with you. And in My Employee you tell it in the chat —“never offer this”, “the right price is this”— and it applies the rule.
Can I add channels or features later?
Yes. Voice, the connections to your store or CRM and the phone are added when you need them: ask us —from Support in your portal or by email— and our team switches them on. If the channels or the volume change, we adjust the quote with you.
How much will it cost me?
It is quoted to fit, in a meeting: an initial implementation plus a monthly fee, depending on the package, the channels and the volume. There are three packages: Digital Employee; Digital Employee + Website; and Digital Employee + Website + SEO/GEO.