Help center
The questions that come up day to day once your Digital Employee is working. If you are looking for what it is and what it costs, that is in frequently asked questions.
Day-to-day questions
How do I change what my employee knows and how it speaks?
Go to My Employee in the menu: it is a chat. Tell it in your own words what you want to change —the greeting, a rule, a new fact, a document— and it applies it. Every message confirms what changed.
Anything that rewrites the employee in depth is explained first and waits for your “Yes, do it”. If you would rather edit everything by hand, See full instructions is at the top.
How do I change my employee's avatar?
In My Employee, at the top, tap Appearance: that is the avatar gallery by gender, industry and style. Pick one and it is assigned instantly.
If you want it 100% yours, generate it with AI from Generate custom avatar.
How do I see my employee's real conversations?
Go to Conversations. You see the thread list with date and channel filters; tap one to read the whole chat.
Inside a thread you can Copy conversation or download it, and from the list download the whole history in Excel.
How do I add an extra or change something in my plan?
Go to My account: there you see what your project includes and this month's usage. Your plan is managed by your account executive: to add voice, the connections to your store or CRM, or phone calls, write to us from Support or at info@onepeak.ai and our team takes care of it.
Nothing is switched on or billed without you asking for it: every extra is set in writing in your proposal.
How do I put the chat on my website?
Go to Connections → Your website → See the code for your website: it is one line you paste before </body> on your site.
It works on any website. If you need a hand installing it, write to us and we will guide you step by step.
Are my conversations used to train public models?
No. Your conversations are processed exclusively for your employee. They are never used to train public models from Anthropic / OpenAI / Google. Full policy at privacy policy.
How do I connect my calendar so the employee can book appointments?
Go to Connections → Calendar → Connect the calendar: it takes you to Calendar (which also shows up in the menu once your employee books appointments), where you connect your Google Calendar or your Microsoft one in one click. Once you authorize it, the employee can offer time slots and book within your availability — there is no second switch to flip.
You only connect once. If you disconnect, the employee stops booking and goes back to handing off to your team.
Where do I see the contacts (leads) my employee captured?
Go to Customers in the menu: it shows up when your employee sells or captures leads. There is everyone who left a name, phone or email, with date and channel.
Download them with Export Excel to move them into your CRM or reach out yourself.
The employee answered something odd or wrong — what do I do?
Tell it in My Employee: “don't say this”, “the right price is this”, “the hours are these”. It applies the change and confirms what was set.
To stop it right now: My Employee → See full instructions → Quick actions → Pause employee. It stops answering with AI until you reactivate it.
I edited my employee and it got worse — can I go back?
Yes. In My Employee → See full instructions open Version history: every change saves the previous version with its date. Pick one and tap Restore to go back to how it was.
Restoring is safe: it returns to the exact state that already worked, and the restore itself is also saved to history in case you want to undo it.
What can I ask my employee for in the chat?
Changes to what it says (the greeting, the tone, a rule, a new fact), new documents so it knows more, and tasks it does on its own: a reminder on the day a payment is due, a heads-up every Monday. You don't need to ask for the weekly report: it lands in your inbox on its own every Monday.
Changing the color, the avatar or the position of the chat is purely visual: it lives in Appearance and does not affect how it answers.
How do I pause or end my project?
Write to us from Support in your portal or at info@onepeak.ai: your account executive handles it with you as agreed in the proposal. Your employee stays active until the date that is set.
Your data is kept for a while and then deleted; you can request deletion or export at any time.
Can my employee handle multiple languages?
Yes. It detects the language of whoever is writing and replies in that language (Spanish, English and more). If you want to set a main one, ask for it in My Employee.
We just got started — when will my employee be ready?
It is born in minutes from your company's information. Connecting the channels, testing it and refining its rules is done by the OnePeak team, with the timeline set in writing in the proposal. You get portal access by email.
If something was missing, the employee is still born with the basics and you fine-tune it by chatting in My Employee whenever you like.
How do I test that my employee works well?
Open your public link /a/your-employee (or the chat on your site) and talk to it like a customer would: ask about prices, hours, or something it shouldn't know, to confirm it doesn't make things up. You also have Try it at the top of My Employee.
Everything you test shows up in Conversations. If something is off, tell it in My Employee.
Not here? Write to us at info@onepeak.ai — a person answers, and if you are already a customer you have direct support from your portal.