How is this different from Salesforce Agentforce or Intercom Fin?
They do the same thing and charge differently. Salesforce Agentforce lists $2 per conversation and Intercom Fin $0.99 per resolution; the OnePeak digital employee is not billed per conversation: it is quoted to fit, with an initial implementation plus a monthly fee, depending on the package, the channels and the volume.
Prices and spec sheets consulted on
Side by side
| OnePeak | Enterprise suites | |
|---|---|---|
| Published price per conversation | Quoted to fit | Agentforce: $2 per conversation. Intercom Fin: $0.99 per resolution[1] |
| Up-front cost | Quoted to fit | Agentforce licenses start at $125 per user per month, billed separately from usage[1] |
| Instagram direct messages | not yet: the connection is built and under review by Meta | not listed among Agentforce's native channels[2] |
| Phone calls | yes, on a U.S. line | Agentforce Voice has been available since October 2025 through partner carriers; as of the date we checked, it covers the United States and Canada[2] |
| Time until it is up and running | our team implements it with your information, on the timeline set in writing in the proposal | an implementation project |
| Language of the product | Spanish | both answer in Spanish: Fin natively in 75+ languages, Agentforce with Spanish in Beta[4][5] |
Where we don't win
Salesforce does much more than this
Agentforce lives inside a huge CRM, with permissions, auditing, reporting, and years of integrations. If your company already runs on Salesforce, the right answer is probably Agentforce. This comparison is for someone who does not have that suite and is not going to buy it.
We don't publish a per-conversation price
What they sell is billed per conversation or per resolution; ours is quoted to fit: an initial implementation plus a monthly fee, depending on the package, the channels and the volume. That is why our column has no figure: the math is done in a meeting, with your real volume.
Their prices are list prices, not what a large company actually pays
The figures in this table come from their public pages on 2026-08-24. A company negotiating a large annual contract does not pay list price, just as we quote each company to fit.
Frequently asked questions
How much does Salesforce Agentforce cost?
Salesforce lists three pricing options: credits at $500 per 100,000 (a standard action uses 20, or $0.10), $2 per conversation, or a per-user license starting at $125 a month. Usage is billed separately from the license.
How much does Intercom Fin cost?
Intercom lists $0.99 per resolution, on top of a $49-a-month base plan that includes 50 of them. Qualifying a lead is charged at $9.99. The monthly total depends on how many conversations it resolves, not on a fixed price.
Does Agentforce handle Instagram direct messages?
Instagram direct messages are not listed among Agentforce's native channels in its public documentation as of the date we checked. Web and in-app, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, and LINE do appear on that list.
Do these platforms answer calls in Colombia?
Agentforce Voice has been available since October 2025 through partner carriers and, as of the date we checked, it covers the United States and Canada. OnePeak answers calls on a U.S. line.
When does an enterprise suite make more sense than this?
When the company already runs on that suite's CRM, when enterprise-grade auditing and permissions are needed, or when there is an in-house team that will maintain the implementation. For a business that wants to answer well without an in-house technical team, that project is overkill.
Where the numbers come from
- Salesforce — Agentforce pricing modelFlex Credits at 500 USD per 100,000 credits (standard action 20 credits = 0.10 USD; voice action 30 = 0.15 USD), an alternative of 2 USD per conversation, and a per-user licence from 125 USD a month. https://www.salesforce.com/agentforce/pricing/
- Salesforce — Agentforce and Agentforce Voice channelsGenerally available channels: web and in-app, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE and email-to-case. Instagram direct messages are not listed as a native channel. Agentforce Voice became available on 21 October 2025 with partner carriers and, as of the consultation date, covers the United States and Canada. https://www.salesforce.com/agentforce/voice/
- Intercom — Fin pricing0.99 USD per resolution on top of a 49 USD a month base plan that includes 50; qualifying a lead is charged at 9.99 USD. https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes
- Intercom — Fin AI Agent languagesFin answers natively in more than 75 languages, with Spanish listed in two variants ("Spanish" and "Spanish (USA)"). Real-time translation is listed as optional ("Enable real-time translation. optional") and acts as a fallback when there is no content in the customer's language, not as the default mechanism. https://www.intercom.com/help/en/articles/8322387-set-up-fin-ai-agent-s-multilingual-support
- Salesforce — Agentforce Service Agent languages"Agentforce Service Agent fully supports English". French, Canadian French, Italian, German, Spanish, Mexican Spanish, Portuguese and Brazilian Portuguese are listed as Beta, with a commitment to fully support them later. https://help.salesforce.com/s/articleView?id=000372976&language=en_US&type=3
Want to see what it would do for your business?
Quoted to fit your package, your channels and your volume. Book a meeting, or watch a demo with your own business first.
Updated: 2026-10-17