Phone Receptionist
One example of what a single Digital Employee does: you define it in your own words and it can do this and more at the same time.
Answers the phone · Several calls at once · Leaves each booking noted · Summary of every call
The digital receptionist answers the phone. No voicemail, no busy tone and no matter how many people call at once. It takes the appointment and leaves it written on your board, puts the call through to a person when needed, and leaves you the summary and the transcript of every call.
The problem it solves
The phone rings and nobody can pick up
Whoever calls and lands in voicemail does not leave a message: they hang up and call somebody else. A missed call is a customer who does not come back.
Three calls at once and one person
At peak hour, two out of every three hear a busy tone. Nobody knows how many there were or who they were.
“What did the person who called yesterday say?”
What was said on the phone is lost the moment you hang up. Unless somebody wrote it down, and almost nobody writes it down.
What it does
- Answers the phone: no voicemail, no waiting
- Several calls at once, no busy tone
- Takes the booking and writes it on your board
- Hands the call to a person when needed
- Summary and transcript of every call in your portal
- Calls are billed per minute, on top of the monthly fee
How it works
It always answers, in parallel
Several calls at once without anyone hearing a busy tone. There is no peak hour that overwhelms it.
It leaves the appointment written down
What is agreed on the phone ends up noted on your board, not in somebody's memory.
It puts the call through when it should
If the case needs a person, it transfers the call instead of leaving someone with no way out.
How it sounds: Warm, clear and resolving. It never leaves anyone with no way out.
A sample conversation
An example of how it handles a chat. It is not a real conversation with any customer.
Customer[call] Hi, are you open today?
Phone ReceptionistHi. Yes, we are open until 6 in the evening today. Do you need an appointment or are you coming straight in?
CustomerAn appointment, this afternoon if possible.
Phone ReceptionistI have 4:00 and 5:15. Which do you prefer?
Customer4 o'clock.
Phone ReceptionistPerfect. Could you confirm your name and a contact number? I will leave the appointment noted for 4:00.
What it needs from you
- A phone number to answer on — we get it and set it up for you.
- What it needs to be able to answer: hours, location, services and prices.
- Which number or person to transfer to when the case needs it.
What it does NOT do
We say it here so nobody finds out after paying.
- It does not keep the call audio. What you get in your portal is the summary and the transcript, not the recording.
- It does not transfer with context: the transfer passes the call along, it does not tell whoever picks up what was discussed.
- It does not read web addresses out loud or send links during the call.
If you want it to answer the phone
Our team turns your number on; each call lasts up to 5 minutes. With voice turned on it also replies with audio in your chat. Everything the line does, and what it does not do.
Frequently asked questions
Who turns the phone on?
Our team: we give you a new line or you forward the one you already have, and we leave it set up.
Are the calls recorded?
The audio is not kept. What stays in your portal is the summary of every call and its transcript, which is what you need to review what was said and what was left pending.
Can it put the call through to me?
Yes, it transfers the call to the number or the person you define when the case needs it. The transfer passes the call along; it does not narrate to whoever picks up what was discussed before.
How much does it cost to have a phone receptionist working?
It is quoted to fit, in a meeting: an initial implementation plus a monthly fee, depending on the package, the channels and the volume. The phone line is part of that quote, and our team turns your number on. You do not pick a role: when you hire it you tell it in your own words to do this, and it can do several things at once.
What does it do when it does not know the answer?
It says so. It does not make things up: it hands the conversation to someone on your team with the full thread, so nobody has to repeat what has already been said. A “let me confirm that” is better than a fact it cannot stand behind.
What information does it answer with?
Your business's: what you upload — catalogue, prices, manuals, your website — and what it learns from your operation. It does not use other customers' data, and when the fact is not there it tells you instead of approximating.
Want your Digital Employee to do this?
When you hire it you tell it in your own words what you want it to do; this is one of the things it can do. You can see it first with a sample built from your own business.
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Updated: 2026-10-17