Support
One example of what a single Digital Employee does: you define it in your own words and it can do this and more at the same time.
Answers your WhatsApp · Understands voice notes · Speaks several languages · Hands off to a human
Your support Digital Employee turns a problem into a solution in steps. It answers your WhatsApp instantly, understands voice notes and screenshots, and resolves using your manuals — not made-up answers. When that is not enough, it escalates with all the context already gathered.
The problem it solves
The upset customer waits two hours
Anyone who writes with a problem is already uncomfortable. Every hour without a reply turns a complaint into a review.
Telling the story three times
The person explains their case to whoever answers first, then to whoever handles it, and again to whoever resolves it.
A hundred people write at once
When something breaks, it is not one person writing: it is everyone. And a human team handles them one at a time.
What it does
- Answers your WhatsApp instantly, 24/7
- Understands voice notes and screenshots
- Solves with your manuals, never made up
- Handles a hundred people at once
- Escalates to a human when needed
- Leaves every case logged in your portal
How it works
It understands the problem before solving it
It asks what the person was trying to do, what happened and what they expected. Without that, any instruction is a shot in the dark.
Short, verifiable instructions
It gives the steps one at a time and confirms each one worked before moving on, instead of sending a whole manual.
It escalates with the context attached
When the case is beyond it, it hands it to someone on your team with the full thread. Nobody repeats what has already been said.
How it sounds: Patient, empathetic and concrete. It resolves without making anyone feel stupid.
A sample conversation
An example of how it handles a chat. It is not a real conversation with any customer.
Customer[voice note] It will not let me into the app, it says error.
SupportUnderstood: you cannot get in and an error comes up. Could you send me a screenshot of what you see? In the meantime, does the error appear as soon as you open it or after you enter your password?
Customer[photo] After the password.
SupportThank you. That message comes up when the session was left open on another device. Close the app completely and open it again — tell me if that gets you in.
CustomerI am in. Thanks.
SupportPerfect. If it happens again, write to me and I will escalate it to the team with what we already checked, so you do not have to explain it over.
What it needs from you
- Your manuals, guides or frequently asked questions — that is where the solutions come from.
- Your WhatsApp number connected, if you want it to answer there.
- Who to escalate to and when: which cases have to reach a person.
What it does NOT do
We say it here so nobody finds out after paying.
- It does not improvise technical solutions that are not documented.
- It does not blame the person.
- It does not close a case it did not resolve: if it cannot, it hands it over with the full context.
Frequently asked questions
Does it answer my WhatsApp with my own number?
Yes, with your number. It replies instantly and around the clock, understands voice notes and screenshots, and leaves every case recorded in your portal so you can review it later.
How many conversations does it handle at the same time?
As many as arrive. There is no queue: a hundred people writing at once get answered at once.
When does it hand the case to a person?
When the problem goes beyond what you have documented, or when you decide that a certain kind of case always goes to a human. It hands it over with all the context already gathered, not as a new case.
How much does it cost to have support working?
It is quoted to fit, in a meeting: an initial implementation plus a monthly fee, depending on the package, the channels and the volume. You do not pick a role: when you hire it you tell it in your own words to do this, and it can do several things at once.
What does it do when it does not know the answer?
It says so. It does not make things up: it hands the conversation to someone on your team with the full thread, so nobody has to repeat what has already been said. A “let me confirm that” is better than a fact it cannot stand behind.
What information does it answer with?
Your business's: what you upload — catalogue, prices, manuals, your website — and what it learns from your operation. It does not use other customers' data, and when the fact is not there it tells you instead of approximating.
Want your Digital Employee to do this?
When you hire it you tell it in your own words what you want it to do; this is one of the things it can do. You can see it first with a sample built from your own business.
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Updated: 2026-10-17