Phone
The phone is the channel where you lose the most: if nobody answers, not even a message is left behind. Connecting it means your digital employee answers the calls out loud, resolves what it can and puts in writing what happened.
What connecting it solves
An unanswered call leaves no trace
An unread WhatsApp message is still there tomorrow. A missed call is a number on a list that almost nobody calls back, and on the other end there is someone already dialing the next business in the search results.
All the calls come in at the same time
The phone doesn't form a queue. If three calls come in at once, two hear a busy tone, and it's usually at exactly the busiest hours: Monday morning, the day of the promotion, the day the ad went out.
What was said doesn't stay anywhere
After a ten-minute call, what's left is whatever someone managed to jot down on a piece of paper. Not the exact order, not the address, not what was promised; and whoever answers next time starts from zero.
How the connection works
It answers with a voice, not with a menu
Whoever calls talks normally and the employee answers out loud, with no press one for sales or two for support. It understands what it's asked in ordinary language and answers with your business's information.
It handles several calls at once
There is no single line to get busy: if five calls come in at the same time, all five get answered. Rush hour stops being the moment when you lose the most customers.
It leaves a written summary of every call
When it ends, a summary of what was said stays in your portal, with the contact details of whoever called and what they asked for. That's what lets you follow up without depending on someone having remembered to write it down.
What it does with this
Everything on this list works in production today.
- Handles several calls at the same time
- Leaves a written summary of every call
- Our team turns it on with your number
Phone in a conversation
An example of how it handles a chat. It is not a real conversation with any customer.
CustomerHello, hi. I'm calling to find out if you have availability for tomorrow.
Digital employeeHi. Yes, we have room tomorrow. What service would it be for?
CustomerFor a general check on the car.
Digital employeeGreat. Tomorrow I have 8 in the morning, 10, and 2 in the afternoon free. Which one works for you?
Customer10 works for me.
Digital employeeDone, tomorrow at 10. Can you confirm your name and the car's license plate?
CustomerIt's under Marcela Ruiz, plate HTK 482.
Digital employeeBooked for Marcela Ruiz, plate HTK 482, tomorrow at 10. The confirmation is on its way to you and the team sees it written down.
What you need to connect it
What the tool itself will ask you for. Worth having at hand before you start.
- A phone number to answer on; if you don't have one, one can be obtained
- Deciding what it should resolve on its own and in which cases to hand off to a person
- Deciding whether to use a new line or forward the number you already have
What this connection does NOT do
The real limit, not a list of humility.
- It does not go out and call contact lists: it answers the calls that come in
- It does not take payments by phone or ask for card details during the call
- It does not replace an emergency: what needs a person, it hands to a person
What data it touches
The audio of the call travels so it can answer, and the written summary stays in your portal.
Frequently asked questions
What happens if several calls come in at the same time?
All of them get answered. There is no single line that gets busy, so rush hour stops being the moment when you lose the most customers. That is exactly the difference from a phone answered by a person.
Can I use the number I already have?
Yes: you forward it to the line that answers and your customers keep dialling the same number. If you prefer, we give you a new line. Forwarding is not porting: your number stays with your carrier.
How do I find out what was said on a call?
When it ends, a written summary stays in your portal, with the contact details of whoever called and what they asked for. That's what makes follow-up possible without depending on someone having managed to jot something down on a piece of paper.
Can I drop the phone line whenever I want?
Yes: write to us and we switch it off, and your digital employee keeps answering in writing as always.
Do I need to know programming to get the phone line?
No. Our team switches it on with your number: ask us through Support in your portal or by email, and to remove it you write to us too. There's nothing technical for you to set up.
Where are the conversations stored?
In your portal, separate from those of any other customer. There you can read each full conversation and see the leads it produced, without depending on the app the message came in through.
Ask for a phone line for your Digital Employee
Our team turns the line on with your number as part of your Digital Employee's implementation. Book a meeting and we'll look at your case.
Updated: 2026-10-01